"Books, Records, Films -- these things matter. Call me shallow but it's the damn truth." - High Fidelity

March 5, 2012

StubHub claims they cannot stop Burning Man scalping on StubHub

Dear Concerned Burner,

I absolutely understand your concern about the secondary sales of Burning Man Tickets. However, StubHub never actually buys, sells or owns any tickets. Tickets are posted by fans and bought by other fans, StubHub is merely a marketplace for these fans to safely complete their transactions. Since StubHub doesn't own the tickets, we cant regulate the prices. Prices are assigned based on "fair market value". This means, for example, if an event is sold out, or tickets are hard to come by (like Burning Man) they become more valuable than the original face value.

Please be aware that Burning Man is well aware of "a healthy aftermarket for tickets, sold by Burners who have extras or realize they can't attend after all." (taken directly from the Burning Man tickets FAQ) and unless we are contacted by someone directly affiliated with Burning Man, we are unable to remove any tickets from the StubHub website at this time.

Please feel free to contact us directly at (866) 788-2482 if you have further questions.


StubHub Customer Service
Weekdays: 5:00AM -- 9:00PM (PST)
Weekends: 6:00AM -- 7:00PM (PST)

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