"Books, Records, Films -- these things matter. Call me shallow but it's the damn truth." - High Fidelity

TicketsNow responds to the Open Letter to TicketsNow asking them to remove Burning Man Ticket Scalpers

Seriously StubHub, you should be taking notes. This is how to communicate:
This is good customer support.  No angry phone calls on a Friday night, just a quick and reasonable response.
I just wanted to thank TicketsNow for their quick and reasonable response to my Open Letter to TicketsNow asking them to remove Burning Man Ticket Scalpers.  I hope they make the right choice and choose to take the tickets down (the tickets are being sold before they are in hand (violation of their policy) and the sellers are selling more than 4 tickets per person (violation of Burning Man policy)).  They only have two sellers right now, a 7 and an 11, so it shouldn't be that hard of a decision to make (and if they make the right one, they'll be differentiating themselves from StubHub, which could be a major positive for them).  Regardless of the decision they make, I'd like to again thank TicketsNow for your their quick and reasonable response!  Thanks TicketsNow! I hope you make the right choice.

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